We are also happy to help you with items that are already outside the statutory warranty period.
Please report the corresponding device at https://rma.satomec.ch - we will contact you as soon as possible and discuss the further steps with you.
Basically, the following procedure applies:
- fill out the above online form and wait for confirmation mail with the ticket number.
- pack and address the article
- return shipment or personal return
- cost estimate / offer for exchange device will be created and sent to you
- confirm or reject repair approval by you
- the defective device will be repaired and/or returned to you.
Please note that depending on the product, we charge an expense allowance if a repair is not to be carried out.
Otherwise, this amount will be credited accordingly.